Privacy Policy
Last Updated: March 2025
Aqua X ("we", "our", or "us") operates the Aqua X booking website and activity services. This Privacy Policy explains how we collect, use, and protect your information when you use our website or book activities with us. By using our website or services, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
When you use our website or make a booking, we may collect the following information:
Personal Information
- Full name
- Email address
- Phone number
- Nationality (if required for activities)
- Emergency contact (if required)
Booking Information
- Selected activity
- Location
- Date and time of booking
- Number of participants
Payment Information
Payments may be processed through third-party payment providers. Aqua X does not store full credit card information.
Technical Information
When you visit our website, we may collect:
- IP address
- Device type
- Browser type
- Pages visited
- Cookies and usage data
2. How We Use Your Information
- Process activity bookings
- Communicate booking confirmations and updates
- Provide customer support
- Improve our website and services
- Ensure safety and operational management
- Comply with legal requirements
3. Sharing of Information
We do not sell your personal information. We may share your information with:
- Resort partners where activities take place (Avani Sepang Goldcoast and Thistle Port Dickson Resort)
- Payment processing providers
- Service providers supporting website operations
- Authorities if required by law
4. Safety and Activity Requirements
Participants may be required to:
- Complete a safety waiver or acknowledgment form
- Provide basic identification if required
- Follow all safety instructions provided by Aqua X staff
Your information may be used for safety and operational purposes related to your activity booking.
5. Cookies
Our website may use cookies to:
- Improve user experience
- Analyze website traffic
- Remember user preferences
You may disable cookies through your browser settings.
6. Data Security
Aqua X takes reasonable measures to protect your personal information from unauthorized access, loss, or misuse. However, no internet transmission is completely secure.
7. Third-Party Links
Our website may contain links to third-party websites or resort partners. Aqua X is not responsible for the privacy practices of those websites.
8. Your Rights
You may request to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your personal data
Please contact us if you wish to exercise these rights.
9. Changes to This Privacy Policy
Aqua X may update this Privacy Policy from time to time. Updates will be posted on this page with the revised date.
10. Contact Us
If you have any questions regarding this Privacy Policy, please contact us: